Role description

FarmaMondo is looking for a Customer Service Specialist to enhance Operation Excellence in the Head Quarter Office in Chiasso, Switzerland.

Main responsibilities will include:

• Handling Customers sales quotations, purchase orders and general enquiries following the Corporate procedures;
• Granting an efficient and effective time management for own tasks according to the instructions of the Customer Service Manager;
• Supporting proactively back-up work activities and workload peaks during the year;
•  Updating the Customer information database as well as processing data entry activities and data research upon request;
•  Escalating complex/ new operational issues to the Customer Service Manager to get best practice to follow;
• Reporting to and supporting the Customer Service Manager in daily as well as medium term and long tasks;
• Teaming-up within the Sales Dept as well as Procurement, Quality, Logistics and Financial Dept. to handle all operations properly;
• Caring every day to provide an unbeatable and hugging Customer Service support according to corporate philosophy and standards.

Required Qualifications and Experience:

• Interpersonal relations, patience and attention to details attitude.
• High School Degree or higher;
• Qualified to work in Switzerland;
• Fluent English and Italian plus a further proficiency in a third language (written, oral);
• Proficiency in MS Office and experience with SAP would be a plus;
• Age range, around 25-34;
• Experience or basic understanding of Pharmaceutical sector, Healthcare and goods export procedures context is an advantage.
  

E-mail CV and motivation letter (in English) with a picture, citing recruiting code in the mail subject. Only resources matching the qualifications will be considered.

Job Contract:

Full time, permanent

Miscellaneous:

Residency/ relocation within 50 Km from workplace necessary.

Career growth opportunities according to skill and motivation.