Role description

FarmaMondo is looking for a Customer Service Specialist to enhance Operation Excellence in the Head Quarter Office in Chiasso, Switzerland.

Main responsibilities will include:

• Handling Customers sales quotations, purchase orders and general enquiries following the Corporate procedures;
• Granting an efficient and effective time management for own tasks according to the instructions of the Customer Service Manager;
• Supporting proactively back-up work activities and workload peaks during the year;
•  Updating the Customer information database as well as processing data entry activities and data research upon request;
•  Escalating complex/ new operational issues to the Customer Service Manager to get best practice to follow;
• Reporting to and supporting the Customer Service Manager in daily as well as medium term and long tasks;
• Teaming-up within the Sales Dept as well as Procurement, Quality, Logistics and Financial Dept. to handle all operations properly;
• Caring every day to provide an unbeatable and hugging Customer Service support according to corporate philosophy and standards.

Required Qualifications and Experience:

• Interpersonal relations, patience and attention to details attitude.
• High School Degree or higher;
• Qualified to work in Switzerland;
• Fluent English and Italian plus a further proficiency in a third language (written, oral);
• Proficiency in MS Office and experience with SAP would be a plus;
• Age range, around 25-34;
• Experience or basic understanding of Pharmaceutical sector, Healthcare and goods export procedures context is an advantage.
  

E-mail CV and motivation letter (in English) with a picture, citing recruiting code in the mail subject. Only resources matching the qualifications will be considered.

Job Contract:

Full time, permanent

Miscellaneous:

Residency/ relocation within 50 Km from workplace necessary.

Career growth opportunities according to skill and motivation.

Required qualifications and experience

·        The resource is based in Italy, native Italian speaker, business-level English proficiency and holds proven experience in medical and pharmaceutical fields. 

·        Previous experience in the handling of unlicensed pharmaceuticals, background as a pharmaceuticals buyer at relevant medical facilities or as a Medical Representative for leading Pharma Company will be highly considered.

·        The resource must have an outgoing personality and be available to visit periodically Hospitals & Clinics as well as selecting and following up the tendering opportunities for the unlincensed pharmaceuticals in Italy.

·        The resource will manage their time and appointments in full autonomy reporting to the Key Account Managers in charge for the territory.

·        Basic PC skills (Word, Excel, PowerPoint, Outlook) are mandatory.

·        Full training to the role and support given.

·        Commissions linked with experience and results and possibility to grow within the FarmaMondo team.

·        We are open to consider multi-firm Agents.

E-mail CV and motivation letter (English or Italian) with a picture, citing recruiting code in the mail subject. Only resources matching the qualifications will receive a reply.

Agente farmaci non registrati- Italia

Descrizione del ruolo

Farmamondo cerca un Agente per l’Italia specializzato nella fornitura di medicinali ad alto valore aggiunto verso Ospedali e Cliniche ed esperienza nei tender pubblici, specialmente per farmaci non registrati.

Esperienza e qualifiche richieste

·        La risorsa ha base in Italia, è madrelingua Italiana, ha conoscenza fluente dell’Inglese e provata esperienza nei settori medico e farmaceutico.

·        Saranno fortemente considerate esperienze precedenti nella gestione di farmaci non registrati, ruoli di buyer presso strutture mediche di rilievo o da Informatore farmaceutico presso primarie case farmaceutiche.

·        La risorsa deve possedere una personalità estroversa ed essere disponibile a visitare periodicamente Ospedali e Cliniche oltre a selezionare e seguire le opportunità dei tender relative a farmaci non registrati in Italia.

·        La risorsa gestirà tempo e appuntamenti in completa autonomia riportando ai Key Account Managers di competenza per il territorio assegnato.

·        Sono richieste conoscenze di base di ICT (Word, Excel, PowerPoint, Outlook).

·        Viene fornito pieno supporto e formazione al ruolo.

·        Commissioni proporzionate a esperienza e risultati e possibilità di crescita all’interno del team FarmaMondo.

·        Possono essere valutati Agenti plurimandatari.

Inviare via mail CV e lettera di motivazione (Inglese o Italiano) con una foto e documentazione citando il numero di ricerca della poszione nell0’oggetto della mail. Solo le risorse in linea con le qualifiche riceveranno risposta.