Working at FarmaMondo means being part of an enthusiastic team within a dynamic, international environment, where you will create and provide valuable, innovative, and excellent educational services.
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CUSTOMER SERVICE SPECIALIST (CODE FM1812CS)
FarmaMondo is a Swiss-based pharmaceutical services
company with a focus on providing patient access to their unmet medical need
via Early-access, Named-patient and Compassionate-use mechanisms. Our global
footprint includes commercial operations in more than 60 markets, headquartered
from Switzerland with regional hubs in Europe, Asia and Latin America.
FarmaMondo is looking for a Customer Service
Specialist to enhance Operation Excellence in the Head Quarter Office in
Handling Customers sales quotations, purchase orders
and general enquiries following the Corporate procedures;
Granting an efficient and effective time
management for own tasks according to the instructions of the Customer
Supporting proactively back-up work activities
and workload peaks during the year;
Updating the Customer information database as well as
processing data entry activities and data research upon request;
Escalating complex/ new operational issues to the
Customer Service Manager to get best practice to follow;
Reporting to and supporting the Customer Service
Manager in daily as well as medium term and long tasks;
Teaming-up within the Sales Dept as well as
Procurement, Quality, Logistics and Financial Dept. to handle all
Caring every day to provide an unbeatable and hugging
Customer Service support according to corporate philosophy and standards.
Qualifications and Experience:
relations, patience and attention to details attitude.
School Degree or higher;
to work in Switzerland;
English and Italian plus a further proficiency in a third language
in MS Office and experience with SAP would be a plus;
Experience or basic understanding of Pharmaceutical
sector, Healthcare and goods export procedures context is an advantage.
E-mail CV and motivation letter (in English)
with a picture, citing recruiting code in the mail subject. Only resources
matching the qualifications will be considered.
Full time, permanent
Residency/ relocation within
50 Km from workplace necessary.
Career growth opportunities
according to skill and motivation.